We make and package our products with care, especially for you once you place an order. Due to the nature of our business, and orders being immediately forwarded for production, it’s not possible to cancel orders as they would already be in the process of manufacturing or manufactured or shipped for you that’s why we does not accept cancellations, returns or refunds.

All orders will take 1-4 weeks as the lead time for delivery after the payment is made, and the orders cannot be cancelled once placed. Clothing orders will take 1-4 weeks as the lead time for delivery from payment and cannot be cancelled once placed.

How do I exchange or replace a product?
Each product is hand checked by us to ensure you get the best! But sometimes the item(s), during shipment/processing, could get damaged or there would be an imperfection in them.

If the product you have received is damaged in transit, we will be more than happy to exchange or replace it. Please contact us within 7 days of order delivery for details on how to go about this process. As part of the replacement, you will be required to send the defective or wrong item back to us; the initial shipping cost is non-refundable.

If the defect is due to mishandling on the part of the buyer, we will not accept a return, exchange, or refund of the item. The prohibition only covers defective, or damaged goods. Baanar.com has the right to decline returning or refunding. You are responsible for sending us the product back and must incur full courier fee of sending it back to us. We will not be responsible for any lost shipping from your end. Please be aware that our office are in Delhi, India, so if this request is placed out of our office hours, we will look into it as soon as we are available.

Please write us an email regarding your concern before you ship us the product back, we will not be held accountable for returns with no prior email. 

We do not offer refunds at the moment.

SOME ITEMS PURCHASED DURING A 40% OFF, 50% OFF, 60% OFF, OR LAST SALE CANNOT BE CANCELLED, ARE NOT ELIGIBLE FOR RETURNS, REFUNDS, & EXCHANGES DUE TO THEIR DISCOUNTED PRICING. PLEASE NOTE THAT THESE PIECES ‘MIGHT’ HAVE  DEFECTS SUCH AS COLOuR VARIATIONS, FAULTS, QUALITY & DESIGN DISCREPANCIES. TO FULFILL THESE ORDERS, OLDER NON-FULL-PRICE PIECES WILL BE USED. KINDLY CONSIDER THIS POLICY BEFORE MAKING A PURCHASE.

What shipping careers are used? Who will deliver my order?
We use India Postal Services for most of our orders, to ensure that your products get to you quickly and without damage.  

Where do you ship to? International Shipping?
Currently we only ship domestically in India.

How much is shipping charges?
Currently we have a flat shipping charge for all domestic shipments in India. Shipping charges depends on the product weight and location. We have tried our best to provide economical shipping rates and a partner who has better delivery network, faster delivery time and are trustworthy. It is important to emphasise that the total value of shipping includes in addition to freight, from the nearest collection centre, packaging, handling, logistics and administrative costs. 

How will my order be packaged?
Baanar.com packaging is designed to protect your order. We put extreme care in our shipping process and the way we wrap up each order. Invoice and payment information is not sent with your order. It is sent to the email address provided on the order. If your order contains a few different products, they may be shipped as separate packages, which can arrive on different days.